At The Welsh Farmhouse Company we aim to provide excellent service. Obviously this extends to instances where, for whatever reason, you feel that you would like to send your goods back for an exchange or refund. Please read the following carefully.
In the event of goods being damaged on receipt, they should be returned for our inspection immediately. Under no circumstances must goods be used when damaged, as you will be deemed to have accepted them in their damaged condition. Before replacement goods or refunds can be issued, goods must be returned for our inspection and if necessary the goods may have to be returned to the manufacturer for testing.
Postage and packaging fees will be reimbursed for justified damaged claims.
If you are not happy with your Welsh Farmhouse Company goods please return them to us within 14 days. We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging. You can use the bag provided by The Welsh Farmhouse Company to return the goods.
In order for returns to be accepted, we require you to include our returns form which can be downloaded here. Please complete all the details on the returns form for each item you are returning including the reason for your return. (Reasons stated on returns form). Please give as many comments as you can. This feedback is very useful. Please ensure the items are returned to us, in an unused condition and with full proof of purchase.
We strongly recommend you obtain a free ‘Certificate of Posting’ from the post office, as we will not accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge.
We work with Parcelforce for all our courier deliveries. Please remember to detail in the additional comments box at our checkout if your parcel can be left somewhere safe, as this will avoid the need to stay at home to sign for it. Alternatively you can always request a delivery to your work address.
If you provide us with your mobile telephone number when placing your orders, we will send a text message to you on the morning of delivery advising you of the hour of delivery.
For example: Your Welsh Farmhouse Company parcel is out for delivery today and due to be delivered by Parcelforce.
Please send your items to:
The Welsh Farmhouse Company, 26 High Street, Narberth, Pembrokeshire, Wales,UK SA67 7AR
- If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference.
- If exchanging goods and the new item you require costs more than the one you returned an additional payment is needed.
- Replacement items will be sent to you free of P&P charges.